01
Who you are contracting with.
RocketMail is operated by MARTECHSOL LTD, a company registered in England and Wales under company number 16554162, with its registered office at 2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom.
These terms are the agreement between MARTECHSOL LTD ("we", "us") and the organisation that subscribes to RocketMail ("you", "your"). Where an individual uses RocketMail through an organisation's account, the organisation is our customer and is responsible for its users.
If you have signed a separate written agreement with us, that agreement governs and these terms apply only where it is silent.
02
What RocketMail does, and what it does not do.
RocketMail connects to a mailbox you already own and to a CRM you already own. It ranks the inbox by which conversations affect revenue, drafts replies in the writing style of the person who will send them, and proposes CRM updates based on what people say in email.
RocketMail does not send email on your behalf. Every draft it produces is a suggestion that a person reads, edits if they choose, and sends themselves from their own mail client. We do not hold a scope that would let us send, and there is no setting that changes this.
RocketMail does not write to your CRM without approval. Proposed changes are queued for a person to accept or reject. A rejected proposal is not applied.
We may change, add, or withdraw features. If we withdraw something you depend on, we will tell you before we do it.
03
Accounts and access.
You are responsible for the accuracy of the account information you give us, for the security of the credentials used to access RocketMail, and for the acts of anyone you allow to use your account.
You must tell us promptly if you believe an account has been accessed without authorisation. You can reach us at any time on the address in the final section.
You must be old enough to enter a contract in your jurisdiction, and you must have the authority to bind the organisation you are contracting for.
04
Your data stays yours.
The mail, contacts, and pipeline data RocketMail reads on your behalf remain yours. We claim no ownership of them, and we acquire no licence to them beyond what is necessary to operate the service for you.
For that data we act as your processor and you act as the controller. Our Data Processing Agreement forms part of these terms and sets out what we may do with it, who else touches it, and what happens when you leave.
We do not train models on your data, and we do not permit our subprocessors to. The model providers we use are engaged under zero-retention terms for inference.
How we handle the personal data of the individuals who administer and use your account is described in our Privacy Policy.
05
Acceptable use.
You may not use RocketMail to send unsolicited bulk email, to impersonate anyone, to harass, or to break the law. You may not connect a mailbox you are not entitled to access.
You may not attempt to circumvent the approval steps that sit in front of outbound email and CRM writes, or to extract the underlying models, prompts, or infrastructure.
You must comply with the terms of the services you connect, including Google's and HubSpot's, and you must have a lawful basis for processing the personal data in the mailbox and CRM you connect.
If your use puts our infrastructure, our other customers, or the deliverability of your own domain at risk, we may suspend the account. Where we can, we will contact you first.
06
Drafts are suggestions, and you are the sender.
RocketMail produces text with a language model. Language models are wrong sometimes, and they are wrong in a way that reads as confident. The product is built around that: every draft is marked as machine-written, shows the past messages it imitated, and highlights any number, date, or promise it asserted that the conversation does not support.
You are responsible for what you send. A draft you copy, a price you do not check, and a commitment you do not read become yours the moment you send them. We give you the tools to check; we cannot check for you.
The same applies to a CRM proposal you approve. Approval is the point at which our suggestion becomes your record.
We do not warrant that a summary, ranking, or draft is accurate, and you should not rely on one as legal, financial, or professional advice.
07
Fees.
Fees, the billing period, and what is included are as set out on our pricing page or in your order. Unless stated otherwise, fees are exclusive of VAT and other applicable taxes, which you pay in addition.
We may change our prices. An increase takes effect at your next renewal, and we will give you at least 30 days' notice before it does. If you do not want to continue at the new price, you may decline to renew.
If an invoice is unpaid past its due date we may suspend access after giving you notice and a reasonable opportunity to pay.
08
Availability and support.
We aim to keep RocketMail available and to restore it quickly when it is not. We do not promise uninterrupted service on these standard terms. Planned maintenance is announced in advance where it is likely to be noticeable.
RocketMail depends on services we do not control, including your mail provider, your CRM, and the model providers we use. An outage at one of those can stop parts of the product from working, and we will tell you when we know that is what has happened.
Support is by email, and we answer within one business day.
09
Intellectual property.
We own RocketMail: the software, the interface, the prompts, the models we fine-tune, the documentation, and the brand. Nothing in these terms transfers that to you.
We grant you a non-exclusive, non-transferable right to use RocketMail for your own business during your subscription, subject to these terms.
If you send us feedback, we may use it without obligation to you. We will not identify you as its source without asking.
10
Confidentiality.
Each of us may learn things about the other that are not public. Each of us will protect the other's confidential information with at least the care we use for our own, will use it only to perform this agreement, and will not disclose it except to people who need it and are under equivalent obligations.
This does not apply to information that is public through no fault of the recipient, was already known to them, or is independently developed. Where disclosure is required by law, the recipient will tell the other first if it is lawful to do so.
11
Liability.
Nothing in these terms limits either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
Subject to that, neither party is liable for loss of profit, loss of business, loss of anticipated savings, or indirect or consequential loss, and each party's total liability arising out of this agreement in any twelve month period is limited to the fees paid or payable by you for RocketMail in that period.
RocketMail is not a system of record. You should keep your own copies of anything you need to keep, in your mailbox and your CRM, which is where it already lives.
12
Term, termination, and what happens to your data.
These terms apply for as long as you have an account. You may stop using RocketMail and close your account at any time. Either of us may terminate for material breach that is not put right within 30 days of written notice.
On termination your access ends. We delete the mail content, embeddings, and derived data we hold for you within 30 days, except where we must keep something longer to meet a legal obligation. Deletion, and what survives it, is described in the Data Processing Agreement.
Terminating does not remove anything from your mailbox or your CRM. Those are yours and we never held the only copy.
13
Changes to these terms.
We may change these terms. If a change materially affects your rights we will give you at least 30 days' notice by email or in the product, and the change takes effect at your next renewal. Continuing to use RocketMail after that is acceptance.
The date at the top of this page is the date of the current version.
14
Governing law.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising out of them.
Before starting proceedings, we would both rather talk. Write to us first.
15
How to reach us.
Questions about these terms go to hello@rocketmail.ai.
Notices under this agreement may be sent to that address, or in writing to MARTECHSOL LTD, 2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom.